Ameristep Customer Service

[VermontHunter]

Monday when I was done Turkey hunting for the day I went to take down my Ameristep DogHouse Blind one of the fiber poles snapped and nailed me in the chops....OUCH !!

So I decided to see if I could purchase another set, so I emailed Ameristep on Wensday and this is what I got in my email today....

[ QUOTE ]
Luke,

Your poles are covered under warranty. If you can give a measurement on one of your poles I will send out a set for you.

Best Regards,

conrad siat
customer service
conrad@ameristep.com


[/ QUOTE ]

I would say that this is super customer service from a company that cares about thier product... and wanted to share this with you all....

[AdvantageTimberLou]

Luke,

Ameristep is an awesome company, there located almost in my backyard here. I have emailed Cindy when I had questions, they are prompt and very courteous. I would never hesitate to buy products with their name on it!

Great to hear you had the same success with them!

[Chrud]

Good to hear of the good customer service! I've got three Ameristep blinds and I've been very pleased with all of them.

[Tominator]

Cool.

Too bad Nikon isn't like that.

[wtnhunt]

That is cool. Good to know there are still some companies out there that will give great customer service.

[WIwhitetailhunter]

I had a similar problem. I contacted them to get one of the poles and let me know what I would owe them for shipping and everything and a few days later they were at the door. Didn't cost a dime!

[bigmoss]

Ameristep is awsome I have about 5 of their blinds and love them. Nice to see they stand behind them

[Michiganbowhunter_SQ2]

thats great!...they are a good company...i used to live about 2 miles from them...my buddy used to work for them and used to be on the covers of some of there packages...that was weird going into a store and seeing someone you know on a treestand harness package

[too_pointer]

That is really good to hear, I have the Ameristep doggy house LOL
too_

[LETMGROW]

Great to know there are still reputable companies out ther. Born2Hunt will be glad to know. He has a broken pole in one of his blinds I'll tell him. Thanks for the info.

[Washi]

Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke.

[yooperkenny]

[ QUOTE ]
Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke.

[/ QUOTE ]

Same here - oh well, live and learn

[VermontHunter]

[ QUOTE ]
[ QUOTE ]
Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke.

[/ QUOTE ]

Same here - oh well, live and learn

[/ QUOTE ]

Yep, they sure are... I just got them in this afternoons mail in fact.....

WAY TO GO AMERISTEP.....

[iabow]

I have a deer cart I was using to transport a load of sand when I went over a 6" drop. Well one of the wheels snapped when I did, so I emailed about buying a new one and an hour later I was being asked for my address so they could send me one free. 3 days later I received the package with not 1 but a pair of wheels free. That's good customer service.

[Born2Hunt]

That is great news. Thank you.