The title says it all. Last year before my trip to Texas I picked up a brand new pair of Scentblocker Dream Season Boots on clearance for $99. I thought I got one heck of a deal. Little did I know they wouldn't last. They got me into and through deer season, with a little moisture getting in. Then turkey season came around and they were shot. Every puddle, every creek I crossed, any type of water I stepped in, would get in the boots. I don't know what happened to them. They were supposed to be waterproof? So then yesterday after cleaning around the house and putting away my turkey stuff, I found my boots. So I decided to call up Scentblocker and explain my problem and see what they would do about it.
I was given a blatant NO. We can't do anything. You have to go back to the retailer you bought them at and they have to warranty it. I bought these boots at Dick's Sporting Goods, a solid 1/2 hour ride from my house. So after having a few choice words with this woman, I dug up the receipt and called Dick's to explain my problem and see if I could exchange them. I spoke to a woman in Footwear and she said to come in and the exchange would be ok. So I get up there, get the boots, head over to the exchange register and I was told NO. You can't exchange this because the transaction is over 90 days old. I tell her to get her manager. Her manager comes down and says the same exact thing. So I tell the manager that I wanted to speak to her boss. Her boss comes down and after I have a few select words with all 3 of them, he says I could do the exchange. I ended up having to pay a $20 + $10 (tax) difference in the price of the boots. So I finally got the 2009 Scentblocker Dream Season Boots.
I was extremely angry after going through all of that with Scentblocker and Dick's. I told Dick's about how the manufacturer wasn't backing it's product and how I was extremely dissatisfied with the level of customer service I was receiving from both them and a brand they carried.
But honestly, I'm never going to buy a Scentblocker product again. They have horrible customer service and I'm disgusted with them.